“Most people do not listen with the intent to understand; they listen with the intent to reply.”
-Stephan R. Covey
By actually understanding what a person is saying, you will be able to pick up on what they’re not saying. You will suddenly notice clues as to why they’re being a hesitant buyer rather than a disinterested buyer. This can help you determine what to do next and to act accordingly. Doing so will impress them, help you build a better relationship and, hopefully, establish a loyal customer.
Every Tuesday, here on My Chamber Connect, you can look forward to the Chamber’s Quote of the Week. To contact the Chamber call (231) 796-7649 or send an e-mail to firstname.lastname@example.org